How Our Solar System Recovery Protects You

At Truth In Solar, we are dedicated to safeguarding your investment in solar energy. Our Solar System Recovery Services are designed to provide thorough inspections, advocate for consumer rights, and offer cost-effective solutions for non-operational or faulty solar systems. Here’s an in-depth look at how our services help you save time, money, and maintain accountability in the solar industry.

Overview of Solar System Recovery Services

Non-operational or faulty solar systems can result from installation issues, performance discrepancies, or contractual disagreements. Truth In Solar’s Solar System Recovery Services offer expert evaluations and solutions to address these problems efficiently and effectively.

Target Audience

Our services are tailored for consumers facing difficulties such as:

• Installers going out of business
• Delayed installations
• Inability to contact the original installer

Benefits of Solar System Recovery Services

Expert Evaluation

We provide detailed inspections and reviews to identify and address issues with your solar system:

• Thorough Inspections: Our team conducts comprehensive on-site inspections to pinpoint problems with non-operational or faulty systems. Initially, we focus on our service locations but can extend services to other areas based on demand.
• Professional Reviews: We offer engineering reviews and recommendations to ensure accurate diagnostics and effective solutions.

Consumer Protection

Advocating for consumer rights is a core part of our service:

• Advocacy: We ensure you receive the quality and service you were promised, holding companies accountable.
• Fair Practices: Our efforts help maintain fair business practices within the solar industry, protecting consumers from substandard services and unethical practices.

Cost-Effective Solutions

Our services are designed to save you money and time:

• Avoid High Costs: Our solutions are significantly less expensive than extensive repairs or legal proceedings.
• Efficient Resolution: We resolve issues faster than legal processes, allowing you to get your solar system back to optimal performance quickly.

Certified Solutions

We ensure that all issues are resolved correctly by certified companies:

• Correct Resolutions: We partner with certified companies to guarantee that the repairs and corrections meet high standards.
• Recourse for Faulty Work: If the original installer’s work was subpar, we provide options for recourse and ensure proper resolution.

Pricing and Charging Methods

We offer a premium service at an affordable cost to ensure your system is running efficiently.

• Premium Subscription: $29.99 per month with a 12-month commitment, and a one-time $199 inspection fee.

Service Inclusions

For subscribers, our service includes:

• Initial Audit: 4 hours of on-site inspection and 4 hours of engineering review and recommendation annually.
• Follow-Up: We oversee the implementation of our recommendations and provide feedback as a third party.

Detailed Billing

We provide transparent billing methods:

• Detailed Invoices: For hourly billing clients, we offer clear breakdowns of services provided.
• Monthly Billing: Subscribers receive continuous support with predictable monthly costs.

Implementation of Solar System Recovery Services

Initial Consultation

Our process begins with an initial consultation to evaluate your solar system and determine the appropriate course of action:

• Case Evaluation: We review the specifics of your situation to decide if it qualifies for the standard flat fee or requires hourly billing.

Recovery Process

• Preparation: We gather all relevant documents and information, including contracts and communications.
• Evaluation Sessions: Issues are identified, and solutions are proposed during scheduled sessions.

Resolution and Follow-Up

• Solution Implementation: We ensure that all necessary repairs and corrections are made by certified companies.
• Follow-Up: We monitor compliance with the resolution and provide additional support if any issues arise post-resolution.

Case Study: Walker Residence

Background: The Walker residence experienced significant issues with their 30-panel solar system, which had been installed for over six months without approval from the utility, Heartland Rural Electric. The installation suffered from multiple deficiencies in both the roof attachments and electrical components.

Initial Consultation

During our initial consultation, we discovered various issues including improper mounting, poor wire management, and electrical grounding problems.

Roof Inspection

• Roof Attachments: The mounts used were Sunmodo Nano Mounts, many of which were improperly secured with insufficient deck screws. We recommended adding the proper amount of screws to each mount to prevent potential leaks.
• Racking Components: The racking components were poorly installed, with misaligned rails and improperly seated end clamps. We suggested removing all modules, leveling the rails, and correcting the end clamps during reinstallation.
• Wire Management: Wires were inadequately supported, and a microinverter had fallen onto the roof, risking abrasion. We advised re-mounting all microinverters and using steel clips for proper wire management.

Electrical Inspection

• Electrical Components: The electrical setup required several corrections, including the application of sealant on the tops of electrical boxes and fixing grounding issues. We recommended removing and re-pulling wires to ensure proper bonding and secure connections.
• Main Service Panel and Interconnection: The main service panel needed replacement due to age and damage. Proper labeling of all solar wires and boxes was also necessary.

Recovery Process

• Preparation: We gathered all relevant documents, including installation contracts and communication records.
• Evaluation Sessions: We conducted sessions to identify specific issues and propose remediation steps.
• Resolution and Follow-Up: The necessary repairs were made, including replacing the main service panel, re-mounting the microinverters, and correcting wire management. We followed up to ensure compliance and John’s satisfaction with the outcome.

Ensuring Solar Companies Agree to Recovery Services

Reputation Management

Participating in recovery services helps maintain and enhance a solar company’s reputation by demonstrating a commitment to customer satisfaction and ethical business practices. Companies that actively resolve issues and uphold high standards gain trust and credibility, which can lead to positive word-of-mouth and increased customer loyalty. This proactive approach shows consumers that the company values their investment and is willing to take necessary steps to ensure their solar systems function properly.

Cost Efficiency

Recovery services are generally less expensive and faster than legal proceedings, saving companies time and money. Legal battles can be lengthy and costly, often involving attorney fees, court costs, and extended periods of uncertainty. By opting for recovery services, companies can address issues promptly, minimizing financial strain and allowing them to focus on their core business operations. This efficiency benefits both the company and the consumer, leading to quicker resolutions and reduced expenses.

Regulatory Compliance

Participation in recovery services demonstrates compliance with industry standards and regulatory requirements, beneficial for licensing and certification.

Enforcement Mechanisms

Binding Agreements

Agreements reached through our recovery services can be made legally binding and enforceable by law. Arbitration clauses can provide an additional layer of enforcement. These binding agreements ensure that both parties are committed to the resolution terms, reducing the likelihood of further disputes. Legal enforceability provides a clear pathway for accountability, ensuring that agreed-upon solutions are implemented effectively and promptly.

Certification and Listing

Solar companies participating in our certification programs receive a System Recovery Expert Badge and are listed as certified and compliant. We maintain public listings and publish reports on recovery processes.

Conclusion

Truth In Solar’s Solar System Recovery Services offer an effective, professional, and cost-efficient way to address faulty solar systems. By providing expert evaluations, protecting consumer rights, and ensuring fair outcomes, we help maintain trust and integrity within the solar industry. Contact us today to learn how we can help protect your solar investment and keep your system running smoothly.

Disclaimer: Names have been changed in case study to protect consumer identity.